Our customers want two things from us:

Empathy & Authority

❤️ 💪

This won't come as a surprise to anyone but...chat(bots) suck. Nobody wants to engage with a bot. They don't help anybody and they usually just frustrate people more. 

Is your chatbot showing your customers empathy or establishing you as an authority - nope!

This is why a Video Bubble or a Video Email wins every day of the week.

By your customers having the chance to ask you a question it gives you the opportunity to show that you care about their problem (empathy) and by you answering it on video it establishes you, or your company, as expect (authority).

Boom!